We encourage you to use the 3-hour free trial to check that ForU works well on your device and network. After purchase, orders meeting the conditions below are eligible for a refund request.
1. Refund request deadlines
The deadline runs from the time payment succeeds. Your request must be submitted within that period.
2. Refund eligibility
- Submit your request within the deadline for your purchased plan.
- Provide verifiable order details and proof of payment.
- The account must not have violated the terms of service, been shared by multiple people, been used maliciously, obtained trials or discounts in bulk, or bypassed system restrictions.
Every plan includes unlimited high-speed data. The amount of data used normally will not, on its own, be grounds for denying a refund.
We review each request based on the order and account records.
3. Excluded orders and circumstances
- Orders past the applicable request deadline.
- Renewals, automatic renewals and repeat purchases.
- Using the service for illegal activities or malicious network attacks, sharing an account with multiple people, or obtaining trials or discounts through bulk registration, false information or similar abuse.
- Using technical methods to bypass system restrictions or clearly abusing the refund process repeatedly.
As a general rule, each user is eligible for one refund. Repeated purchases followed by repeated refund requests will be reviewed against the records.
Using your own account on multiple personal devices is not the same as sharing it with other people. The number of simultaneous connections depends on your plan.
4. Requests and processing
Email the following information to support:
- Registered email
- Order number
- Proof of payment
- Reason for your refund request
We will verify your order and let you know the outcome. Approved refunds are returned to the original payment method. Processing time depends on the payment provider and may take several business days.
Orders processed by third-party platforms are also subject to their refund rules. Some platforms require you to request a refund from them directly.
5. Policy updates
Policy changes will be published on this page. Each order is subject to the refund policy shown at the time of purchase.