HELP CENTER
Your questions, answered here.
Find help with setup, connections, accounts, and support.
How do I download and install the app?
Windows and Android users can get the official app from the download center, then install it and log in with a ForU account. iPhone, iPad, and Mac support built-in VPN settings and subscriptions. Go to downloads →
How long is the free trial?
New users get a 3-hour free trial after verifying their email and creating an account. Check your account for the expiry time. Create a trial account →
What if I don't receive the verification email?
Check your email address, spam, and promotions folders. Wait 1–2 minutes and resend as directed on the registration page. Contact support if it still does not arrive.
What can I do about a slow connection?
Disconnect and reconnect, or try a server in another available region. You can also check your local network, restart your router, or switch between Wi-Fi and mobile data. Performance varies with your device, provider, and time of day.
Why can't I see new servers after upgrading?
After your first upgrade to the Premium plan, try logging in to the app again. If you use a subscription app, update the subscription manually.
Does every plan include unlimited data?
Every plan includes unlimited high-speed data. Plans mainly differ in duration, region coverage, server count, and network resource allocation.
Can I connect multiple devices at once?
All paid plans support up to 5 devices connected at once for one user, including your own computers, phones and tablets. Do not share your account with others. Your purchase terms define your plan benefits.
How do I request a refund?
Refund requests must be submitted within 2 hours of payment for the 3-day plan, or within 3, 7 or 14 days for the 30-, 90- or 365-day plans respectively. Eligibility conditions apply. Renewals and repeat purchases are excluded. Please provide your registered email, order number, proof of payment and reason for the request. Read the full refund policy →
When is support available?
ForU provides 24-hour human customer service and technical support. We usually reply to email within 24 hours. Contact the support team →
What if I forget my password?
Receive a verification code at your registered email address, verify it, and set a new password. Reset your password →